FULFILLMENT POLICY

1. Order Processing:

All orders for our training programs are processed within 1-2 business days. Orders are not processed on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Access to Training Programs:

Upon successful payment, you will receive an email with instructions on how to access your purchased training program(s).

Access details, including login credentials and links to the training platform, will be provided within 24 hours of your cohort start date.

3. Refund and Cancellation Policy:

1. If the student is unable to start class, a 100% program refund can be requested but no less than 30 days from the date of payment. One year of access to the program starts the day of the program start date. If the student requests a full refund more than 30 days from the date of purchase, refunds are not applicable. All refund requests must be in writing and sent to: support@kingslanduniversity.com.
2. If a student requests a refund more than 30 days from the date of purchase, the refund amount decreases. The refund schedule is as follows:- 
                 • 31 – 60 days after the program start date – 25 percent decrease
                 • 61 – 90 days after the program start date – 50 percent decrease
                 • 91 – 120 days after the program start date – 75 percent decrease
                 • 121 – 150 days after the program start date – No refund
                 • KU does not, under any circumstances, provide cash refunds.
3. It is the student’s responsibility to comply with the established schedule.
4. Students have one full year of access to the respective program. A complete no-show is not considered an automatic refund in full or in part, and will result in the loss of access to the program.
5. Each student is provided with 2 time extensions and 1 deferment . Students can request an extension or deferment of up to 3 months.
6. Students who have not started their program or logged into the learning platform can request to reschedule their start date at no cost.

    

4. Customer Support:

For any questions or issues regarding your order or access to training programs, please contact our support team at contact@devleague.com

Our support team is available Monday to Friday, 9 AM to 5 PM Eastern Time.

5. PCI Compliance:

At DevLeague, we take the security of your payment information very seriously. We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your payment data is handled securely. Our compliance includes:

• Secure Network: We maintain a secure network to protect cardholder data, including the use of firewalls and encryption.
• Data Protection: We protect stored cardholder data and encrypt transmission of cardholder data across open, public networks.
• Access Control: We restrict access to cardholder data to only those employees who need it to perform their job functions.
• Monitoring and Testing: We regularly monitor and test our networks to ensure the security of our systems and processes.
• Security Policies: We maintain and regularly update our security policies to address evolving threats and ensure ongoing compliance with PCI DSS requirements.

For more information about our security practices, please contact us at support@devleague.com.

Contact Us:

If you have any questions about our Fulfillment Policy, please contact us at contact@devleague.com.